ReaSnow Forum

Products => ReaSnow S1 => Topic started by: poroli on April 24, 2023, 02:56:17 PM

Title: can't download app (*Android
Post by: poroli on April 24, 2023, 02:56:17 PM: can't download app (*Android

need help

https://www.reasnow.com/forum/index.php?topic=2480.0

fix pls
Title: Re: can't download app (*Android
Post by: richard on April 24, 2023, 04:24:38 PM: sorry, but we found no issue with the URL of our Android APP.
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.5.16-64bit.apk
Title: Re: can't download app (*Android
Post by: Jeicho on April 24, 2023, 05:55:54 PM: ReaSnow Manager APP V1.6.2-64bit automatically closes during connection to the device on my Realme 9 Pro Plus.
Title: Re: can't download app (*Android
Post by: richard on April 24, 2023, 05:58:00 PM: Please answer the following questions as many as possible,
so we can provide better support for you.

1. ReaSnow S1 firmware version
2. your console and game
3. When did you purchase this ReaSnow S1?
Does it ever work properly?
4. The color and state(breathing or stable) of the LED indicator on ReaSnow S1 when you are in trouble?
do you hear any continuous beeps? how many beeps do you hear in one cycle?
5. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripherals should be connected to ReaSnow S1 first, before connecting it to a game console.
6. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the URL.

And these materials might also be some help for you:

ReaSnow S1 Quick Guide
https://youtu.be/CFdJpR5Zj0A

Warning and Solution
http://www.reasnow.com/download/ReaSnowApp/Warning%20and%20Solution.pdf
Title: Re: can't download app (*Android
Post by: Jeicho on April 24, 2023, 06:10:11 PM: I updated the firmware of the device to beta version 5.6.107. The device itself works fine. ReaSnow Manager APP V1.5.16-64bit still works fine. The problem with ReaSnow Manager APP V1.6.2-64bit is that the app just closes at the connection stage to the device.
Title: Re: can't download app (*Android
Post by: richard on April 24, 2023, 07:02:18 PM: can you provide a video to show us your trouble?
please upload the video to youtube or other file-sharing servers, and send us the URL.
Title: Re: can't download app (*Android
Post by: Jeicho on April 24, 2023, 07:36:08 PM: Yes, of course.
https://www.youtube.com/shorts/zfWn2Q813A4
Title: Re: can't download app (*Android
Post by: richard on April 25, 2023, 04:19:37 PM: Can you provide the specific OS version of your smartphone?

BY THE WAY: trying another smartphone might be the easiest way to overcome this issue
Title: Re: can't download app (*Android
Post by: richard on April 25, 2023, 06:19:21 PM: please send your email to support@reasnow.com,
if the issue persists.
Title: Re: can't download app (*Android
Post by: Jeicho on April 25, 2023, 09:17:05 PM: I have Realmi UI 4.0 (RMX3393_11_C.11) based on Android 13. I don't have another smartphone. Also, my device (Realme 9 Pro Plus) doesn't have any way to get root access in order to install another OS.
Title: Re: can't download app (*Android
Post by: richard on April 25, 2023, 10:54:48 PM: will you get the same result if mobile network is used, instead of your WiFi connection?
Title: Re: can't download app (*Android
Post by: Jeicho on April 25, 2023, 11:27:52 PM: Yes. The problem occurs even if I don't use an Internet connection, but just skip this step. Reasnow S1 appears in the list, but after selecting it, the application just closes. Version 1.5.16 doesn't have this problem.
Title: Re: can't download app (*Android
Post by: richard on April 26, 2023, 12:37:45 PM: Hi VVhisper,
please try the "restore defaults" button in our firmware tool,
it might help.
Title: Re: can't download app (*Android
Post by: Jeicho on April 26, 2023, 03:51:21 PM: Thank you. That helped. I think I found the cause of the problem, it has something to do with the game profile of Vampire: The Masquerade - Bloodhunt. If I use firmware version 5.6.86 and ReaSnow Manager APP 1.6.2 the game profile is added normally, but when I update the firmware to beta version 5.6.107 and after adding to ReaSnow Manager APP 1.6.2 the profile of this game for some reason the application closes.
https://www.youtube.com/watch?v=IXPBi6EgKzA
Title: Re: can't download app (*Android
Post by: richard on April 26, 2023, 06:24:02 PM: thanks for the feedback!
we did find the issue with this profile,
and will fix it in our game database soon.