ReaSnow Forum

Products => ReaSnow Cross Hair => Topic started by: Andyz on June 23, 2016, 10:24:59 AM

Title: WHY MY MOUSE NOT WORK??
Post by: Andyz on June 23, 2016, 10:24:59 AM

Hello , I have a mouse Razer Deathadder and when I enter the Overwatch game ( ps4 ) it works when it is turned on for four seconds and it stops working , I'm very angry about it because it is the only mouse that I have and I will not buy another just to work on ps4 , please help me !!!

Title: Re: WHY MY MOUSE NOT WORK??
Post by: richard on June 23, 2016, 10:40:52 AM

Hi, we find no problem with Deathadder, which is used by many users.
Please provide more details concerning your problem, such as the LOGO status of Cross Hair,
beeping indication, color of your PS4 controller's LED indicator while you are using it.

please follow this topic carefully:
http://www.reasnow.com/forum/index.php?topic=1439.0
it might save your time.

Title: Re: WHY MY MOUSE NOT WORK??
Post by: Andyz on June 23, 2016, 10:45:50 AM

When I plug the mouse logo is light green and it works for exactly 4 seconds and only some of beep when the mouse is unplugged , the keyboard works fine but the problem is being only with the mouse.

Title: Re: WHY MY MOUSE NOT WORK??
Post by: Andyz on June 23, 2016, 11:15:34 AM

Would you like me to send a video with what is happening with my mouse? I can record and send you to see ...

Title: Re: WHY MY MOUSE NOT WORK??
Post by: richard on June 23, 2016, 12:28:53 PM

Please try the following methods.

1.Are the buttons on your mouse working or nor?
2.Replug your mouse into cross hair, when it is powered on.
3.Firstly, connect controller (USB PORT1) and keyboard and mouse (USB PORT2-3) to Cross Hair,then connect Cross Hair to console.
4.Plug mouse into another usb port of cross hair, which is used for keyboard before
5.Use mouse without keyboard to see whether it is working or not.

Title: Re: WHY MY MOUSE NOT WORK??
Post by: richard on June 23, 2016, 12:30:43 PM

Yes, please send us your video, which might help

Title: Re: WHY MY MOUSE NOT WORK??
Post by: Andyz on June 23, 2016, 12:54:44 PM

All right if I post the video on YouTube and post the link ?

Title: Re: WHY MY MOUSE NOT WORK??
Post by: richard on June 23, 2016, 01:09:13 PM

Yes, it's ok to send the link.

Title: Re: WHY MY MOUSE NOT WORK??
Post by: Andyz on June 24, 2016, 01:19:51 AM

https://www.youtube.com/watch?v=RaI3nNndFfE

Title: Re: WHY MY MOUSE NOT WORK??
Post by: richard on June 24, 2016, 09:48:49 AM

1.Are the buttons on your mouse working or nor?
2. Set Horizontal sensitivity and Vertical sensitivity = 100% in your game on console.
3.Follow instrucrions showed in this video: 
           https://www.youtube.com/watch?v=o8opSkfV72Y&feature=youtu.be
4. Follow instructions carefully in this topic:
           http://www.reasnow.com/forum/index.php?topic=1433.0

Title: Re: WHY MY MOUSE NOT WORK??
Post by: GustavoPaiva on July 21, 2016, 06:54:32 AM

I have a Razer DeathAdder2013 and its not working with my crosshair... I need some help....

Title: Re: WHY MY MOUSE NOT WORK??
Post by: richard on July 21, 2016, 07:11:10 AM

1. tell me the color of your Cross Hair's LOGO , is it breathing or not?
2. try left and right buttons on your mouse in a game to see if the buttons are working or not.
3. download the pdf in the topic below, and follow the instructions carefully, which will
tell you how to set your mouse in a right way.
http://www.reasnow.com/forum/index.php?topic=1433.0
4. try another mouse instead of the  Razer DeathAdder2013, and report the result to us.

These are some of the suggestions, hopefully they can be some help.