ReaSnow Forum
Products => ReaSnow S1 => Topic started by: SaudAlkhorayef on June 24, 2020, 12:45:10 AM
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Hi,
Before buying ReaSnow S1, I contacted support@ReaSnow.com to make sure if my mouse and keyboard (HP Omen 1100 Gaming Keyboard) are supported or not. The reply was: "Yes, your keyboard and mouse are supported, ...... 99% of the keyboards and mice in the market are supported".
Few hours later I went and bought the product, connected everything and started trying it with my new HP Omen 1100 Gaming Keyboard, it did not work! I tried to use my old Razer keyboard, it worked smoothly.
The reason I bought this product in the first place is to connect my new keyboard with PS4.
VERY VERY DISAPPOINTED :(
If you know how to solve this issue please let me know, I paid a lot for the keyboard then this product.
Thank you, much appreciated.
VIDEO: https://streamable.com/ujlwfl
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Hi,
Thanks for the feedback!
we will looking into this product and get back to you as soon as possible.
BTW, please try add a USB hub between ReaSnow S1 and this Omen 1100,
sometimes it might solve some issues.
and if the USB hub is externally powered, it will be better.
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Hi SaudAlkhorayef,
we tested HP OMEN 1100 here,
it works fine with ReaSnow S1!
Do you still have the same trouble by now?
which firmware version are you using?