ReaSnow Forum

Products => ReaSnow S1 => Topic started by: FoxHound on January 20, 2021, 08:19:32 PM

Title: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 20, 2021, 08:19:32 PM

hi, i have the version 1.2.36 on my phone but cant install the app manager 1.3.6
my phone have the android version 4.4.2 and the is no newer one.
if i try to install the 1.3.6 version it says there is an passing error.

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 21, 2021, 12:07:31 AM

your android version is pretty old:)
and I have your phone model name and manufacturer?

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 21, 2021, 01:58:02 AM

youre right but i dint expect that from version 1.2 to 1.3 there would be no support for 4.4.
my phone is the Padfone Infinity from Asus.

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 21, 2021, 01:45:17 PM

@FoxHound
please try this beta APP:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.3.6-20210121.apk

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 21, 2021, 05:53:01 PM

still the same parsing error

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 22, 2021, 07:34:50 PM

please try this APP:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.3.8-beta.apk

Any feedback is welcomed!

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 22, 2021, 10:41:02 PM

this version works to install, but if i try to run the app it crashes after 2 seconds with the message "reasnow manager" got switched off.
actually "wurde beendet" in german

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 23, 2021, 12:37:24 AM

thanks for the feedback, will check and reply later.

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 25, 2021, 07:11:05 PM

@FoxHound
what's about your issue now?
is it solved?
or have your tried to upgrade your phone's os version?

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 26, 2021, 02:42:25 AM

still the same, it got installed but it crashes if i launch it.
the support for the phone endet long ago, no new firmware

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 26, 2021, 11:46:39 AM

can you record and send us a screen video to show what you got during the installation?

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 26, 2021, 02:34:32 PM

the installation is the same as any other app. it says installing and at the end u can end it or launch the app.
in the old app the screen gets black and after 5 sec it try to find the server.
the new one u can see at the top the name of the app and after 2 sec it crashes.
is there a way to downgrade the S1 firmware so it still runs with the 1.2.36 version of the app?

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 27, 2021, 12:41:28 PM

please try this version:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.3.8-20210127.apk

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 27, 2021, 02:52:19 PM

this version works to run. but now i have some new issues.
i created an macro but if i click on the type: commonthe save button appears but it still is on common.
mode: hold is the same, it looks like an visual issue because here i need to click it 4 times so that the save button disappears.
if i click on the add button the loading circle appears for 1 sec and nothing happens then.
but nice to see the progress to my issue thx for the support :D

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: peter on January 27, 2021, 05:22:18 PM

this issue has been reported to our R&D team, will solve it as soon as possible.

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: richard on January 27, 2021, 06:20:34 PM

http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.3.8-20210127B.apk
give it a shot, please.
any feedback is welcomed.

Title: Re: cant install 1.3.6 app on my andoid 4.4.2 phone
Post by: FoxHound on January 28, 2021, 04:31:13 AM

works perfect now, thanks  :D