Author Topic: i need help  (Read 3088 times)

CHINA-BOY

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i need help
« on: November 07, 2020, 12:32:32 PM »
hello,i have a question!When the headset is plugged into the handle, the handle is always connected to black accidentally or when you get up, and then the s1 turns to a blue light and keeps dripping. You can only reconnect the s1 to the ps4pro's usb.what should i do?

richard

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Re: i need help
« Reply #1 on: November 08, 2020, 12:16:20 AM »
Hello,
please check "Warning and Solution" in this topic:
http://www.reasnow.com/forum/index.php?topic=2612.0
it shall be some help for you.

and sometimes warnings are caused by unstable USB connections or ESD or incompatible peripherals.

CHINA-BOY

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Re: i need help
« Reply #2 on: November 08, 2020, 09:22:35 AM »
I don’t use the 3.5mm headphone jack of ds4 and I don’t have these problems. Do I need to replace a usb headset?

CHINA-BOY

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Re: i need help
« Reply #3 on: November 08, 2020, 09:27:36 AM »
I think the problem should be caused by electric current or static electricity. Is there any good solution?thanks richard

richard

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Re: i need help
« Reply #4 on: November 08, 2020, 12:22:34 PM »
how many beeps did you hear while the LED indicator is blue?

CHINA-BOY

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Re: i need help
« Reply #5 on: November 09, 2020, 12:39:07 AM »
always,until i reinsert the reasnow s1 to ps4pro‘s USB,then will be function!but,if i let the headest close to the reasnow the trouble come again!im so confused!(my headest is  RAZER HAMMERHEAD DUO)

richard

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Re: i need help
« Reply #6 on: November 09, 2020, 10:58:14 AM »
seems a bit strange:)
will there be the same issue, if this earpiece is removed from DS4 controller?
have you tried some other earpiece?

CHINA-BOY

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Re: i need help
« Reply #7 on: November 09, 2020, 08:35:20 PM »
if i don’t use the 3.5mm jack,it’s okay!In addition, when the s1 disconnect ,my display will go black about one second!Today,i buy a data line(3.5mm to USB),i want to have a try。

richard

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Re: i need help
« Reply #8 on: November 11, 2020, 10:20:08 AM »
have you tried some other earpiece?

CHINA-BOY

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Re: i need help
« Reply #9 on: November 11, 2020, 04:49:40 PM »
sure,my alienware‘s headset also have same problem.

richard

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Re: i need help
« Reply #10 on: November 12, 2020, 10:14:50 AM »
please try connecting your DS4 controller to PS4 and then connect your headset or earpiece to the controller.
will it work properly?

CHINA-BOY

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Re: i need help
« Reply #11 on: November 13, 2020, 10:31:31 AM »
yeah,it will proper fuctioning

richard

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Re: i need help
« Reply #12 on: November 13, 2020, 10:45:17 AM »
can you send a video to show us your trouble with as many details as possible?
upload the video to youtube or other file sharing server, and send us the link, please.