ReaSnow Forum
Products => ReaSnow S1 => Topic started by: Pierre911 on August 12, 2023, 10:30:42 AM
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Hey i'm actively searching help because i just brought a reasnow and the android app keep saying
"your application encountered a fatal error and cannot continue"
details: it's the last version from this forum on another locked topic , my phone got the latest android version, i redownloaded the apk file twice same result, i restarted my phone too
If anyone can help i take any useful advice because i feel kinda scammed i paid for it and cannot configured it
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Hello, is it convenient to take a screenshot to show us?
Btw, which phone model do you use? Could you tell us your phone's OS version?
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I'm using a Xiaomi Redmi 10A with MIUI 12.5
And i don't know why but i cannot provide any screenshots on the forum it always end by saying an error message about attachment.
Also for the error message in app i found why, i was using the version from the pinned topic wich is outdated but i downloaded the 1.7 and it ask me to update it wich i cannot due of the fact that i cannot acces the settings in app when the message appear i can only close the app
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Do you have any link for the LATEST version of the reasnow manager apk ? I searched on internet but it's Always an outdated one that i cannot update in app
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Here's the lastest ReaSnow Manager APK file link:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-64bit-20230804.apk
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Well with that version i got that message each time i launch it
https://imgur.com/a/42UNJnT
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I searched and found that your phone are using 32-bit OS, please try this APK file.
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230804.apk
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Hum well i was hopeful in this apk but it literally doesn't launch at all,
https://imgur.com/a/68Jaxbr
(Here's the vid)
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Did you use ReaSnow S1 before? Or you're a new user of our product?
If you used ReaSnow S1 before, which version's app is working well?
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I'm a new user i've never used the app before that's why i'm actively searching a solution because i paid for something i cannot use.
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sorry, it seems there is some compatibility issue with this Xiaomi Redmi 10A,
can you try some other phones?
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have you enabled Bluetooth and GPS(Location service) on your smartphone before starting our APP?
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Well for the location and Bluetooth yes i did , also i will try on another phone from another brand and i come back here to say if it worked or not , i also tried on an emulator on my pc and was having the same issue as my phone so let's see if it work on another phone
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@Pierre911
We released a revised 32bit version.
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230817.apk
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Hey, I'm using moto G7 and have tried other two devices, but unfortunately, the error message "your application encountered a fatal error and cannot continue" is present. I tried older versions but they send me back to the latest one. Any ideas?
I'm new user and I'm not being able to properly use the S1.
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I use the Samsung A10 and mine also has the same message.
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Hey Pierre, that's exactly my issue. Have you already manage to fix it?
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@lucasmarqui @hxwkzao_
Try this version
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230817.apk
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Hey Austin, thanks for the replie. I have tried this last link but unfortunately, isn't working. :/
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Guys, any ideas? I would like to be able to use the s1.
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@lucasmarqui
1. uninstall the previous APP version from your smartphone
2. try these APPs below
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-64bit-20230804.apk
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230817.apk
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Thanks for the help my friend, but the app keeps crashing. I have downloaded both versions to be sure, in more than one device, but doesn't open.
My friend has a iPhone and on IOS, the app is normally running. Seems like a Android issue.
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Try using this version app, and see if something good happen.
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-64bit-20230822.apk
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Hey there, thanks for the help, but the app isn't installing through that link.
I have tried this last one and I got a mensagem "app not installed".
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Hey guys, sorry to bother again, but I'm a little upset because we ain't solving the issue, and I really would like to be able to use the S1.
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Well, I have no other options here, I'm still unable to use my S1.
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Hey guys, any ideas how t? fix it?
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I'm basically begging for help here.
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@lucasmarqui
Sorry, we thought we had replied to your email.
as stated in your email, you have a Samsun Galaxy S23 plus,
This is a 64-bit smartphone.
If so, please try installing our 64-bit apk after removing all the installed ones and their apk files.
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-64bit-20230804.apk
Any feedback is welcomed!
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Hey Richard, how you're doing?
The S23 that i have tried wasn't mine, but my friends has downloaded the app, and the message "your app encountered a fatal error" keeps popping up. I'm trying different android devices and I keep facing the same issues.
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we would love to help as best as we can!
but only with full and specific details, we can provide efficient support to you.
as has been stated here, "my friends has downloaded the app, and the message "your app encountered a fatal error" keeps popping up"
we will need to know the followings:
1. your friend's smartphone model, Android version, OS version, etc.
2. which APP version has been installed?
3. what can you see when the APP is started?
A screen video to show all these details above will help us a lot!
so we can check and confirm all your details and provide a solution or a workaround.
By the way, which smartphones of yours are available for testing now?
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we would love to help as best as we can!
but only with full and specific details, we can provide efficient support to you.
as has been stated here, "my friends has downloaded the app, and the message "your app encountered a fatal error" keeps popping up"
we will need to know the followings:
1. your friend's smartphone model, Android version, OS version, etc.
2. which APP version has been installed?
3. what can you see when the APP is started?
A screen video to show all these details above will help us a lot!
so we can check and confirm all your details and provide a solution or a workaround.
By the way, which smartphones of yours are available for testing now?
1. Honor 50 | Android 13 | Magic OS 7.1 | Update ver. 7.1.0.238
2. v.1.6.9-32bit-20230817 and v1.6.9-64bit-20230804
3. I click on the icon -> white screen in the center of the manager icon -> just a white screen -> throws it on the main screen of the phone.
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Looks like that the Reasnow App manager is only working on 64 bits androids.
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Any idea when the beta app will work on 32-bit phones?
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hi,
we created a test app, if you have trouble with our existing 32bit app,
Please try it and provide your feedback!
the test app can be downloaded from here:
https://dropmefiles.com/NoaVc
ps: This is not our ReaSnow APP,
It's just a BT demo program that is used to help us dig out the cause of your issue.
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hi,
we created a test app, if you have trouble with our existing 32bit app,
Please try it and provide your feedback!
the test app can be downloaded from here:
https://dropmefiles.com/NoaVc
ps: This is not our ReaSnow APP,
It's just a BT demo program that is used to help us dig out the cause of your issue.
https://www.youtube.com/shorts/iGTxINChcs0 (https://www.youtube.com/shorts/iGTxINChcs0)
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Hey guys, thanks for the efforts.
I have tried to download the Test app through this dropmfiles link, but the link isn't working here :(
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@lucasmarqui
try the link with a different browser,
if this fails to help,
please provide a screen video to show us your trouble.
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Thanks for the tip. I have downloaded the zip file, and installed the 32 bit app that was inside, but the same error keep persisting.
Also, I have tried to extract the andoid build debug file in the zip file, but it's asking for a password.
Ideas?
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@lucasmarqui
sorry, there might be some misunderstandings there.
according to the official page of Moto G7, its CPU is Snapdragon 632.
but this is a 64bit CPU, not a 32bit one.
https://www.motorola.com/we/smartphones-moto-g7-play/p?skuId=123
Snapdrogan 632 official page:
https://www.qualcomm.com/products/mobile/snapdragon/smartphones/snapdragon-6-series-mobile-platforms/snapdragon-632-mobile-platform
so, you should install our 64bit package:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-64bit-20230804.apk
and if this package fails, please send a screen video to show us the following details:
1. show us your CPU and Android OS version
2. remove the previous ReaSnow APP and its apk files
3. install the above 64bit apk file
4. run this APP after installation.
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@richard
1. The v.1.6.9-64bit-20230804.apk file that you gave above is working, the manager has started.
2. Earlier, I downloaded version v1.6.9-64bit-20230822 from your website. It gives this result.
https://youtube.com/shorts/iKbkwfQNdpA (https://youtube.com/shorts/iKbkwfQNdpA)
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Thanks for the answer mate.
In Brazil, moto G7 was launched with a 32 bits Android, instead of the 64 bits that is compatible with his BIOS. :(
I have tried the 64 bits version and says that "the app encountered a fatal error"
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Where's the new beta version of Reasnow app manager for 32 bits Androids? I mean, there's a 1 september firmware and app update, but on the page there is no download link for 32 bits version
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Where's the new beta version of Reasnow app manager for 32 bits Androids? I mean, there's a 1 september firmware and app update, but on the page there is no download link for 32 bits version
I don?t know which of the 2 you will start and whether it will start at all. Of those that I see in access, 817 is the last one for 32bit.
https://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230804.apk (https://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230804.apk)
https://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230817.apk (https://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Manager%20V1.6.9-32bit-20230817.apk)
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Hey there, thanks for the help. Unfortunately those versions aren't working :(
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It would have been much easier for you guys, to simply assume that there is no working version of the Reasnow Manager app for 32-bit phones, instead of making us think that it is our device that is problematic.
I've been trying to solve this with you for weeks now, and every time your response is superficial. I therefore conclude that you have no interest in really helping me, or you would have been sincere from the first moment.
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We have compiled a new installation package for you to test, The ReaSnowManagerV1.6.9.1 download from https://dropmefiles.com/YgXWe (https://dropmefiles.com/YgXWe)
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Hey there, how you're doing?
Thanks for the reply.
I have downloaded this zip file but all I can do is access Magisk, and nothing more.
Inside this zip, there's another zip with an Reasnow app manager APK, but when I try to unzip this second zip, ask for a password.
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@lucasmarqui
hi, the password is 123.
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I have succesfully unzip the file, but looks like this is a 64 bits version, because when I try to open, "your app encountered a error..."