ReaSnow Forum

Products => ReaSnow S1 => Topic started by: dan21starz on October 20, 2021, 06:45:20 AM

Title: Firmware update issue on S1. New device
Post by: dan21starz on October 20, 2021, 06:45:20 AM

Hi, i just bought a new Crosshair S1, but i am experiencing a software issue, i get the green light, the device shows its connected to the Laptop, i downloaded it via mac, it asks for a firmware update and i click the latest version and it does not update and it does not go on the next screen then tried windows, it does the same thing, could you please advise what to do? I have attached a photo. Thanks.

Title: Re: Firmware update issue on S1. New device
Post by: richard on October 20, 2021, 10:10:42 AM

please try this version:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Flash%20Tool%20V5.4.36.zip

any feedback, please keep us updated!

Title: Re: Firmware update issue on S1. New device
Post by: dan21starz on October 23, 2021, 05:34:46 AM

Quote from: richard on October 20, 2021, 10:10:42 AM

please try this version:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Flash%20Tool%20V5.4.36.zip

any feedback, please keep us updated!

Thank you for your reply, but that link does not work, it takes me to OPPS, you have some trouble and if you could also link me the mac version would be easier for me. Thank you.

Title: Re: Firmware update issue on S1. New device
Post by: richard on October 25, 2021, 02:49:44 PM

sorry, please try this URL:
http://www.reasnow.com/download/ReaSnowApp/ReaSnow%20Flash%20Tool%20V5.4.34.zip

Title: Re: Firmware update issue on S1. New device
Post by: dan21starz on November 06, 2021, 08:23:43 PM

Thank you for your reply, I have a green light and the software you sent, I updated firmware and it's not going to the next bit, I feel I have a faulty device! I have attached a screenshot, please advice what to do next?

Title: Re: Firmware update issue on S1. New device
Post by: richard on November 07, 2021, 01:00:25 PM

can you try it on some other computer?
seemingly, there are some issues with your USB driver on this computer.

Title: Re: Firmware update issue on S1. New device
Post by: Austin on November 08, 2021, 11:10:23 AM

please follow these 2 steps:
1. Connecting ReaSnow S1 to PC while holding the button, release the button until the LED indicator is stable green.
2. after that, hold the button again, and when the LED is flashing, you can release it.

then try our firmware tool for upgrading!