ReaSnow Forum

Products => ReaSnow S1 => Topic started by: k_Elev3n on April 30, 2022, 07:04:23 PM

Title: Need help unable to export keyboard and mouse operations
Post by: k_Elev3n on April 30, 2022, 07:04:23 PM

Hello dev team!
I have a problem. I updated the test version and the following problem appeared.
App V1.5.1
Firmware V5.5.28
Switching back to joystick using keyboard and mouse penetration will not respond. The number of the startup item changed from gray to red.
I/O Monitor only has input display for keyboard and mouse, no output display for joystick.
 :'(
(https://s3.bmp.ovh/imgs/2022/04/30/480871c09db8b55e.jpg)
(https://s3.bmp.ovh/imgs/2022/04/30/1e629a9a88b2d215.jpg)

Title: Re: Need help unable to export keyboard and mouse operations
Post by: richard on May 03, 2022, 11:08:50 AM

1. are you playing Apex Legends on PC with ReaSnow S1?
2. seemingly, you are using a bought config from someone
3. what is your hotkey for "keyboard and mouse passthrough"?
4. can you provide a video to show us your issue?
PS. please turn off our APP before testing the  "keyboard and mouse passthrough" feature.

Title: Re: Need help unable to export keyboard and mouse operations
Post by: k_Elev3n on May 04, 2022, 08:57:38 PM

Quote from: richard on May 03, 2022, 11:08:50 AM

1. are you playing Apex Legends on PC with ReaSnow S1?
2. seemingly, you are using a bought config from someone
3. what is your hotkey for "keyboard and mouse passthrough"?
4. can you provide a video to show us your issue?
PS. please turn off our APP before testing the  "keyboard and mouse passthrough" feature.

Hello, Richard.
I am playing Apex Legends on PC with ReaSnow S1.
The setup was purchased from someone else and updates were provided.
My "keyboard and mouse passthrough" hotkey is Pg UP.
It also happens when I use the "keyboard and mouse passthrough" feature with the app closed, so I've been using an older version of the app to avoid this problem.
I can contact the person who sold me the configuration, what do I need to do?

video:https://youtube.com/shorts/dzBR8qo-YyQ?feature=share

Title: Re: Need help unable to export keyboard and mouse operations
Post by: richard on May 05, 2022, 05:20:17 PM

please try this update
http://www.reasnow.com/download/ReaSnowApp/firmware/S1-FirmwareV5.5.32.bin

Title: Re: Need help unable to export keyboard and mouse operations
Post by: k_Elev3n on May 05, 2022, 05:36:03 PM

Quote from: richard on May 05, 2022, 05:20:17 PM

please try this update
http://www.reasnow.com/download/ReaSnowApp/firmware/S1-FirmwareV5.5.32.bin

Oh! It worked. Thank you, Richard and the developers!