Reasnow S1 - PC - Polling Rate Problem

[marronnier_3532]

When will 1000hz be supported when connected to a PC? The current date is 2024, but isn't it a bit harsh that it's still only 125hz? When will you fix it?

[Willwas82]

Go to Global Settings in the app. At the bottom you will find USB Response Rate. There you can set 1000hz. I just tested it myself on the PC.

[marronnier_3532]

The same applies even if I set that setting.
Please attach the test results with 'xinputtest'.
All 5 reasnow s1 +c1 users around me only get 8ms (125hz).
What they claim to be 1000hz is assumed to be internal, not the communication speed between the PC and reasnow. This is a serious flaw.

[Austin]

Using ReaSnow S1 on a PC
For the mouse and keyboard, we limit the reporting rate to 125Hz. For controllers and other devices, the polling rate depends on your settings.

[marronnier_3532]

I'm not talking about keyboard and mouse.
I'm talking about a converted controller.
Check again. There is a program called xinputtest.
You can measure the polling rate of xinput in the pad state, so many people are now measuring the polling of the controller with that program.
Even your competitor converters like xim matrix or aimzenix all measure 1000hz, but only yours measures 125hz.
Give it a try and tell me.
I think you guys need to check the communication speed with the PC.
reasnow doesn't even support overclocking with the hidusbf program. Sony's DualSense supports overclocking.
The most important thing is that this difference is evident on monitors with high refresh rates.

[marronnier_3532]

Using ReaSnow S1 on a PC
For the mouse and keyboard, we limit the reporting rate to 125Hz. For controllers and other devices, the polling rate depends on your settings.

Why are there such restrictions on keyboard and mouse? Is this right? People buy converters to gain an edge in competitive games, so why impose these restrictions? Even on a PC?


https://www.reasnow.com/download/ReaSnowApp/Optimizing%20Mouse%20Control.pdf

https://www.reasnow.com/download/ReaSnowApp/ReaSnow%20S1-UserManual.pdf



The manual you produced recommends 250-1000hz.
There is no talk of a 125hz limit.
What kind of joke is this?

it's 2024 now.

[richard]

we set that limit to mouse move only for the best performance,
there is no such limit to the keyboard.
USB communication between S1 and PC can support 1000z with no problem.

[bobacato]

richard im playing on a good pc that can handle 1000hz and even 8000hz without any problem, if you can remove this limit please that's not good at all, no one who game at 2024 on (PC) will not handle the 1k polling rate, even the ps5 and xbox got the 120fps update at many games which mean they can handle it, you can make it by choice but not by force cuz that's why i feel reasnow s1 aim is so bad since the last updates

[bobacato]

@Richard, since you said that publicy now that explains alot to me when i plug my ximmatrix or ximapex i don't have the feeling of 60fps on the 240hz monitor but when i plug my reasnow s1 i get the feeling of 60fps and stutters and fps drop + aim became so so bad and i have discussed that with you long time ago and you said everything is fine and you didn't mention the 125hz mouse, man that's so bad so so bad you have no idea and the person who suggested to do this no way no way he cares for reasnow s1 sales, and that also explain why only reasnow s1 old firmwares are soo much better from the shitty new one

[marronnier_3532]

we set that limit to mouse move only for the best performance,
there is no such limit to the keyboard.
USB communication between S1 and PC can support 1000z with no problem.

I bought this product because it was advertised as being capable of running at 1000hz on PC.
However, nowhere does it say that this support has ended and only 125hz is supported.
I would not have purchased this product if I had known about it and your direction.

I have doubts about your direction.

Why do we use converters?
You should think about the fundamental reason why we use converters.

I'm not using a controller
I don't have a device that can use 1000hz unless my mouse runs at 1000hz.
This is because 1000hz does not actually have much meaning for keyboards.

Please tell me how I can use the mouse at 1000hz. Any firmware.

[marronnier_3532]

@Richard, since you said that publicy now that explains alot to me when i plug my ximmatrix or ximapex i don't have the feeling of 60fps on the 240hz monitor but when i plug my reasnow s1 i get the feeling of 60fps and stutters and fps drop + aim became so so bad and i have discussed that with you long time ago and you said everything is fine and you didn't mention the 125hz mouse, man that's so bad so so bad you have no idea and the person who suggested to do this no way no way he cares for reasnow s1 sales, and that also explain why only reasnow s1 old firmwares are soo much better from the shitty new one

Which version should I use to support 1000hz on my mouse?

[bobacato]

they disabled the servers that support old firmware on mobile phones to force us to play on these shitty new updates which have 125hz and shitty aim i feel really mad with reasnow s1 dev team and fourm team aswell right now

[bobacato]

https://www.reasnow.com/forum/index.php?topic=4264.msg15062#msg15062         look at my post a while ago )

[Austin]

This is a basic usage issue and making changes to it would involve a lot of parties. We will evaluate it carefully and improve it in future updates.

[marronnier_3532]

This is a basic usage issue and making changes to it would involve a lot of parties. We will evaluate it carefully and improve it in future updates.

what?
Can't you feel the difference between 1000hz and 125hz? Even in competitive games?

The controller outputs at 1000hz, and the mouse is limited to 125hz.
What kind of 'for the best performance' are you talking about?

This performance is only worse than that of a $23 converter...

Polling rate is just the basics of basics.
No matter what other features it excels at,
Everything is restricted by this limitation.

[richard]

thanks for the feedback!

we are collecting all possible feedback from users now,
will assess it carefully before any decision.

for now, if you have any issue with the mouse control of S1,
please show it to us with a video.

it might be more efficient for us to help you.


we would like to help.

[marronnier_3532]

thanks for the feedback!

we are collecting all possible feedback from users now,
will assess it carefully before any decision.

for now, if you have any issue with the mouse control of S1,
please show it to us with a video.

it might be more efficient for us to help you.


we would like to help.

We're talking about common sense and obvious things, but there's no need for a video.

You didn't answer my question.

Limiting mouse movement to 125hz
What kind of ?performance? is this action for?

[richard]

there are lots of parameters in our design,
which will bring different outcomes to users.
this updating speed is just one of them.

if you have any specific issue, please provide your details.
and of course, it's completely ok to compare our S1 with any other competitors, xim, or cronus, titan or any other cheap ones.

to report mouse-movement issues efficiently, please provide all the following details:
1. your console and game
2. mouse DPI/CPI and USB report rate, mouse model, and producer
3. settings in the game on console, such as sensitivity, dead zone, acceleration, aim assist, etc. 
   it's better to restore all settings in game and change the settings as shown in our APP, and try it again with a default game config.
4. which config has been activated in ReaSnow S1?
your settings for HIP/ADS /HIP YX Ratio/HIP MIN/ADS YX Ratio/ADS MIN/curve in this config
5. ReaSnow S1 firmware and APP version
6. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the link.

[marronnier_3532]

there are lots of parameters in our design,
which will bring different outcomes to users.
this updating speed is just one of them.

if you have any specific issue, please provide your details.
and of course, it's completely ok to compare our S1 with any other competitors, xim, or cronus, titan or any other cheap ones.

to report mouse-movement issues efficiently, please provide all the following details:
1. your console and game
2. mouse DPI/CPI and USB report rate, mouse model, and producer
3. settings in the game on console, such as sensitivity, dead zone, acceleration, aim assist, etc. 
   it's better to restore all settings in game and change the settings as shown in our APP, and try it again with a default game config.
4. which config has been activated in ReaSnow S1?
your settings for HIP/ADS /HIP YX Ratio/HIP MIN/ADS YX Ratio/ADS MIN/curve in this config
5. ReaSnow S1 firmware and APP version
6. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the link.

You still don't even understand the importance of this issue.

The important thing is that you say 1000hz is supported,
In fact, if 1000hz does not work when connected to a PC, it is a fraud.
Because the only thing that actually reaches 1000hz is the mouse.
Because you restricted the mouse.
You should look at converters from other companies. How does it work?
It's not like there aren't better converters in the world that you should follow,
Why are you destroying yourselves like this?

Don't lose the competitive edge of your product.
Even if I answer some of the questions you listed.
Your answer doesn't seem to change.
You seem to be in a hurry to cover up the blemishes and shortcomings of your product.

I'll answer anyway.
1. only pc, apex legends (but the game doesn't matter)
2. dav3, dav3wired, gprox2, vxer1promax, dpi 3200and6400, pollingrate 1000,4000,8000.
3.default
4. only hip, xy100, min 0, curve default
5. v5.6.152, 1.6.18-64bit
6. nothing. u test self. (Seeing as you are asking this question, you still don?t know the seriousness of it)

The game has nothing to do with it.
Your idea of converters is seriously flawed.
This is a problem that must be accepted humbly rather than being conceited.

[richard]

Hi marronnier,

Here are a quick reply to you:

1. yes, we do accept your feedback and criticism,
and it's ok to show us the blemishes and shortcomings of our products,
you have the right to do that as our dear customer:)
and only those customers who devoted a lot of efforts and time can help us find them.
we should surely will use them for our improvements in the future humbly and willingly.
no doubt:)
that is how we treat all the posts on this forum.
2. and we do have most of the converters available in the market for comparisons,
we have done tests as many as possible with them.
I think it's a nature thing for most of our competitors if they are serious producers.
3. our brand and products and customers are the most dear things for us
4. currently, many keyboards can reach 1000hz easily

we will assess the possibility to boost the update rate of a mouse in the future,
if it brings better outcomes.