Hi Austin, I noticed you've released the new C1FirmwareTool-v4.0.0.

[lancer]

Hi Austin, I noticed you've released the new C1FirmwareTool-v4.0.0. If my C1 has already been upgraded previously, do I still need to update it using this new program?

[Austin]

Obviously, you don't need to use the new firmware update program to update it again.

[PalmTree]

Hello!
I just decided to update my S1 and C1. The S1 is now on version 2.4.4, but I still decided to check the latest firmware version using the updated firmware tool, but it's not working. There's no connection: "Network Error".
I can't attach a screenshot.

[Austin]

This was a temporary connection issue with the server at the time, but it has now been resolved.

[Skrillex2x2x2x2]

This was a temporary connection issue with the server at the time, but it has now been resolved.

As of April 10, it still says that the network is down. May I ask when this will be fixed?

[tema0802]

Hello,

I am also experiencing an issue where my newly purchased C1 is unable to connect to the network, making it impossible to use the device.

Could you please let me know when this issue is expected to be resolved?

Thank you for your support.

Best regards

[Austin]

We are aware of the issue. As of now, it has been resolved.

[tema0802]

Hello,

As of 6:00 PM on April 13th, the issue persists and I am still unable to complete the update due to a network error.

Could you please provide an update on the situation?

Thank you for your support.

Best regards

[Austin]

Hello,

As of 6:00 PM on April 13th, the issue persists and I am still unable to complete the update due to a network error.

Could you please provide an update on the situation?

Thank you for your support.

Best regards

Which country are you in? I just checked again, and there haven't been any further issues.

[tema0802]

Hello,

Just to provide some additional information: I am accessing from Japan, and my current firmware version is 2.4.3.

Thank you for your support.

Best regards

[Austin]

Use this version: https://www.reasnow.com/download/reasnow-c1/firmware-tool/C1FirmwareTool-v4.0.0-windows.exe

[tema0802]

Thank you for your suggestion. I tried using that version right away, but I am still getting the same error.

Could you please advise on any further steps?

[Austin]

You'll need to use the older version of the firmware updater to perform a manual update. Please provide me with your email address, and I'll send you the relevant materials.

[tema0802]

Thank you. I will send you an email.